Terms of Service
Last Updated: January 25, 2025
1. Introduction
Welcome to BlueLens AI. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.
2. Services Description
BlueLens AI provides AI-powered ID photo services. We process your photos to meet various identification document requirements while maintaining compliance with official standards.
3. User Obligations
3.1 Acceptable Use
- You may only upload images you have the right to use
- You may not use our service for fraudulent purposes
- You may not attempt to reverse engineer our AI systems
4. Privacy and Data Protection
4.1 Data Collection
We collect and process personal data as described in our Privacy Policy, including:
- Photos you upload
- Payment information
4.2 Data Security
- We implement industry-standard security measures
- We do not share your photos with third parties except as required to provide our services
- We retain photos for a limited time period as specified in our Privacy Policy
5. Payment Terms
5.1 Pricing and Refunds
- All prices are listed in USD unless otherwise specified
- We reserve the right to modify pricing with notice
- Full refund provided if your ID photo is rejected by official authorities (proof of rejection required)
- Refund request must be submitted within 30 days of purchase
5.2 Payment Processing
- Payments are processed through secure third-party providers
- You agree to provide valid payment information
6. Intellectual Property
6.1 Our Rights
- Our AI technology, website, and brand assets are protected by intellectual property laws
- You may not use our trademarks without written permission
6.2 Your Rights
- You retain rights to your original photos
- You grant us limited license to process your photos for our services
7. Liability and Warranties
7.1 Service Warranty
- Services are provided "as is" without warranty
- While we strive to meet official ID photo standards, we cannot guarantee photo acceptance by all authorities
- If your photo is rejected by official authorities, we will provide a full refund upon proof of rejection
7.2 Limitation of Liability
- Our liability is limited to the amount paid for services
- We are not liable for indirect or consequential damages
- We are not responsible for rejection of photos by third parties
8. Service Denial
We reserve the right to:
- Modify or discontinue services with notice
- Refuse service to anyone for any lawful reason
9. Changes to Terms
We may update these Terms periodically. Continued use of our services constitutes acceptance of new Terms.
10. Contact Information
For questions about these Terms:
- Email: [email protected]
11. Governing Law
These Terms are governed by the laws of Singapore. Any disputes will be resolved in the courts of Singapore.